Aiming at helping small business get up and running online, StartLogic is a web hosting provider conceived and founded in 2003 by Thomas Gorny. Since then, the brand has grown tremendously both in size and power, and has served more than 50,000 customers so far.
So, is the hosting service offered by this company the right choice for you? To answer this question responsibly, we are going to initiate the StartLogic review on its shared web hosting mainly from the aspects of price value, hosting features, uptime, performance and customer support.
Firstly, we would like to present the overall editorial ratings about their hosting services.
What Shared Web Hosting Service Offers
Pricing deal & payment
When it comes to shared hosting, StartLogic offers 3 options, which are named Express, Pro and Supercharge. For each plan, there are 4 billing terms for customers to choose, namely, monthly, 12 months, 24 months and 36 months.
The prices of the three hosting packages are $4.5/mo, $5.99/mo and $8.99/mo respectively when purchased by the 36-month billing cycle. However, such pricing deal only applies to new customers and is valid for the initial term, but not for successive or renewal periods.
As for the detailed regular rates for each plan, you can have a look in the following screenshot.
Honestly speaking, StartLogic hosting services are not budget-friendly when compared with the average startup price in the market – $5/mo.
As for payment, the company supports the most secure and fast method – PayPal, as well as multiple kinds of credit cards such as Visa, MasterCard, Discover and American Express.
Beneficial marketing offers
What you can expect is the kind offer of marketing credits – each plan has totally $175 free advertising credits on sites including Facebook, Yahoo! and Bing, which can help boost your site visibility and drive more traffic.
Poor money back guarantee
All StartLogic shared hosting plans come with a 30-day money back guarantee, with which customers are able to ask for refund through the support team if they terminate the service within the first 30 days of sign-up.
However, the money back policy only works for credit-card payment, that’s to say, if you choose other payment methods, you are not eligible to enjoy such privilege. By the way, you’d better know that the refunds do not include the fees for domain registration, setup, or additional services.
How’s the Package Allocation
Successful hosting can hardly do without enough resources and features. When it comes to what actually StartLogic offers, let’s start by taking a look at the basic resources each plan includes.
The Express plan comes with 1 website, 5 GB disk space, 100 GB bandwidth, 5 email accounts and 1 database. As for the other two plans, both of them include unlimited websites, disk space, bandwidth and email accounts. However, the Pro plan has 10 MySQL databases while the Supercharge plan has unlimited databases.
In addition, all packages also include unlimited mail forwarders and autoresponders, and the two advanced packages have some pre-configured scripts including WordPress, Joomla, phpBB, X7 Chat, etc.
Nevertheless, compared with some renowned hosting providers like InMotion Hosting whose 1-click installer includes 300+ applications, such offer is very limited.
For other detailed features, we have listed them in the following part for your convenience.
- Email features: POP3 support, unlimited forwarding accounts and autoresponders, SPAM filtering, and WebMail.
- Programming & developing: PHP 4 & 5, Zend Optimizer, Perl, Python, SSI and SSL.
- Website management: File manager, FTP manager, Secure FTP and website statistics.
- Advanced features: Password protection, error pages, redirect service, Custom MIME Types, override .htaccess, etc.
Easy to use control panel
StartLogic utilizes vDeck as control panel. vDeck is a complete hosting solution specifically designed to allow you to easily manage your hosting account, such as website & email creation, site marketing, stats collection and shopping cart implementation.
Free site builder
The free site builders – Site Expresso and Weebly – make it easy and convenient for webmasters to maintain and design their websites without experience needed.
As viewed, the basic resources are a little bit limited, especially for the Express plan. However, there are many good features, such as vDeck control panel, site management tool and so on.
Reliability & Performance
StartLogic has 2 data centers located in Boston, MA. Both of them are equipped with UPS power, diesel backup, high performance Dell servers, and 24×7 physical security like fire suppression and smoke detection systems. To ensure hosted websites are always well-protected, the company additionally carries out daily backup of their servers.
According to our monitoring for a long time, StartLogic indeed delivers a good uptime, keeping averagely 99.95%. There is the uptime statistics captured in the past month below.
Not so good page loading speed
To ensure great site performance, it’s not enough to use high quality servers. StartLogic is aware of this, so it uses all kinds of methods and technologies to provide redundant network and maximum capacity.
- Multiple Gigabit & Fiber optic Connections of diverse backbones
- Cisco routers with BGP4 protocol
- 24×7 network monitoring
In addition, the company also adopts exclusive CDN technology to boost speed, but it only applies to the Supercharge plan. Come what may, we cannot deny the great efforts made by this provider.
Based on the monitoring result, we find StartLogic fails to do a satisfying job on speed, using averagely 600ms for server response. In fact, such performance for shared hosting is not bad, however, there’s room to improve.
Here is the latest server response time of StartLogic.
How About Customer Support?
In terms of customer support, StartLogic has a support team that is available 24 hours a day and 7 days a week. As for contact methods, the company provides you from email, online chat to toll-free phone call (US only).
What’s more, like many web hosts do, StartLogic comes with other support sources including a knowledgebase and user guides which are furnished with a wide variety of helpful materials. As these articles are well-sorted, you can browse by a targeted category and find solutions easily.
It seems the customer service and support provided by the web host are quite satisfying. However, what you do not know is that those who purchase the Express plan are not entitled to ask for help from online chat.
To see how their support is, we personally contacted their technical staffs several times via all available contact methods, and found the results are rather disappointing. Leave the efficiency and effectiveness aside, the support representatives are not very friendly somehow.
In addition, according to the customer feedbacks collected from different channels, there are a number of complaints of StartLogic’s support, which further verifies that our experience is no accident.
The following is a piece of proof in the user review.
Is StartLogic Shared Hosting Right for You?
According to the thorough review, StartLogic does a good job on many aspects, such as the beneficial offers for advertising credits, 30-day full refund guarantee, and site builder. However, it’s not hard to see that there appear to be some deficiencies as well, including the not so good performance, bad customer support, etc.
In this case, the web host is not a good hosting choice. As for whether there’s any trustworthy alternative, the answer is yes. In the following, we listed 3 companies which are worth your consideration.