Site5 Reseller Hosting Review & Secret Revealing

Site5 Reseller Hosting Review & Secret Revealing

Site5 has been a reliable provider of WordPress Hostingand VPS hosting. This review is made to take a deep look into the reseller hosting from the company to clarify whether the service is really a good choice for people desiring to start a new web hosting business.

Details are presented from several aspects which include price, reseller hosting features, performance, and technical support. According to our own investigation and monitoring, combining with hundreds of reviews submitted by Site5 customers, we have given the following ratings to the company’ service.

Plans & Pricing

Offering 3 upgradable reseller hosting plans named as Starter, Standard and Premier, Site5 prices them at $23.95/mo, $33.95/mo and $49.95/mo respectively for all billing cycles including 1/3/6/12 month(s). There is no discount available, and no setup fee is charged.

The default data center location is Dallas, TX. For people who would like to select another location to serve their businesses, they need to pay an extra $2/mo or $10/mo depending on different locations. As for the money back guarantee, the company promises a refund period of 45 days during which customers are allowed to get a full refund after notifying the company about the cancellation of account.

Reseller Hosting Features

Reseller Hosting FeaturesSite5 pre-installs cPanel and WHM on servers so that reseller hosting users are able to provide their own customers with access to the easy-to-use cPanel control panel and to control all the customer accounts in a single interface of WHM. As an intuitive system, WHM is one of the best tools for managing multiple clients and websites.

Besides, the company offers a guaranteed amount of disk storage and monthly data transfer in each plan to set restrictions on server resource usage. However, compared with other services like BlueHost reseller hosting, the resources included in the plans from Site5 are a little bit limited on the basis of the similar price, which makes the plans not so cost-effective. Read the following table for detailed information about the resources and some other important features.

Feature Starter Standard Premier
Free Domain No No No
Disk Space 50 GB 80 GB 120 GB
Bandwidth 500 GB 700 GB 1000 GB
Hosting Accounts Unlimited Unlimited Unlimited
Billing Software Yes Yes Yes
IP Addresses 3 3 3
Domain Reseller Account Yes Yes Yes
1-Click Script Installer Yes Yes Yes
Uptime Guarantee 99.9% 99.9% 99.9%
Regular Price $23.95/mo $33.95/mo $49.95/mo
Discount N/A N/A N/A
Current Price $23.95/mo $33.95/mo $49.95/mo

Uptime & Speed

Uptime & SpeedSite5 guarantees reseller hosting customers with 99.9% service uptime and promises that a pro-rated credit is issued for any unscheduled downtime. To find out whether the guarantee is well covered, we have monitored several servers and received the result that the average uptime in the past month is about 99.92%, which is quite good, a little higher than the guaranteed figure.

In terms of speed, Site5 has made much effort. At present, the company utilizes multiple data centers in different continents to allow customers to choose the one closest to their markets. But as is mentioned above, additional fees are charged for locations except for Dallas, TX.

According to what the company claims, all servers use RAID 10 protection and a minimum of 8 GB RAM and 8 cores. However, the small disappointment is that our monitoring results show that the server response time averages more than 700ms which is slower than many other reseller hosting providers.

Technical Support

Technical SupportSite5 offers a sum of 3 real human powered support channels so that customers can contact a representative by calling, emailing or chatting online with the support team. All of the 3 channels are accessible 24 hours a day, 7 days a week. Besides, the company ensures that all support requests receive a response within 6 hours, or a credit can be requested.

After trying all the ways to ask for solutions from the support team, we conclude that the support service is professional and accurate, but the response via live chat takes much longer than that we expected. Honestly, the representatives are willing to help.

Is Site5 the Right Choice for Reseller Hosting?

Site5 is a good option due to the affordable price, useful tools and excellent uptime, but it should not be ideal for people with high requirements on speed (hosting speed or support response speed). The drawbacks make the service from Site5 not really cost-effective. For better alternatives, we have the following best reseller hosting recommendations.