ServInt began its business in 1995, but the company remains to be in a small size. Unlike some web hosts emphasizing on profit margins and server density, this company claims to put customers’ needs first and thus to make them feel like a family member. It is proud to have employees working for several years by adhering to its “smart hosting” principal.
Up till now, ServInt has been around VPS hosting, dedicated servers, PHP/Java cloud hosting and bare metal servers as well. Among those products, the fully managed VPS hosting solution is the most recommended solution by this firm. However, the real condition is yet to be discovered and let’s have an in-depth look at this company’s VPS hosting service in below.
Pricing & TOS
ServInt has launched six scalable VPS packages – Essential VPS, Essential+ VPS, Signature VPS, Ultimate VPS, Flex TwoCore and Flex ThreeCore. For starting price, this web host charges the plans for $55/mo, $65/mo, $95/mo, $135/mo, $159/mo and $199/mo on monthly registration basis. Note that each plan includes 6/12-month billing cycles which make readers registering for the Essential VPS plan save $16.5 and $66 respectively.
Frankly speaking, such high price is far from affordability for most webmasters. Plus, for the availability of Softaculous, Fantastico De Luxe and WHMCS, clients need to pay additional $2/mo, $12/yr and $10/mo. In the meantime, they are allowed to upgrade disk storage at the cost of $3/mo per GB.
It is ridiculous that ServInt doesn’t mention any refund guarantee but some marketing affiliate terms in the Terms of Service. To terminate service with this company is quite complicated and you are required to send written notice prior to the renewal date with sufficient non-breach facts and reasons. In this case, you just feel like walking on the ice in case of violating some certain terms.
Each plan is comprised of 4 IP addresses, unlimited user accounts, unlimited domains, free cPanel/WHM, root access, free site back-ups and disk I/O. In the further, all plans are included with two choices of operating systems including CentOS and Ubuntu 12.04 LTS.
On the other hand, the plans differ from each other in guaranteed resources, such as disk storage and RAM. For simplicity and convenience, we have compared some of the VPS plans in the following table.
|Features||Essential VPS||Essential+ VPS||Signature VPS||Ultimate VPS|
|Disk Storage||60 GB||65 GB||90 GB||120 GB|
|RAM||1.5 GB||2 GB||4 GB||6 GB|
Reliability & Performance
ServInt claims to have optimized its service for better performance and gets data centers deployed with multi-phase redundant power distribution, fire suppression and cooling systems. Moreover, this company locates the richest site traffic distribution in Europe and the United States, which directly affects transfer and access speed.
Speaking to network infrastructures, ServInt adopts multi-path and 10 Gigabit core network which are backed up by Cisco Catalyst 6500. Apart from that, it makes use of switching and routing protocols to boost rapid convergence. By whatsoever means, this company takes faith in providing users with a high level of server performance.
However, there are still some different voices from online forums and communities. Just as one ServInt registered user puts it that there is no reliable detail or uptime record to refer to, and you are left to pass on some vague updates when outage occurs.
ServInt makes its promise to give customer support top priority. Besides, this company makes its support contact information only visible for registered users, and it allows CentOS users to chat with the online representatives through the “ServInt Custom Portal”. Note that there is indeed phone call support, but it only applies to sales and billing issues.
From some customers’ experiences with ServInt, most of the support guys resolve problems just by simply resetting your Apache whenever you call in with a slow server, and it is idealistic to expect someone to call you back. And things get even worse when you try to add several clients to one server because they couldn’t cope with multiple office locations through email.
From our thorough VPS hosting review on ServInt, it is obvious that this web host indeed has bountiful features. However, it may not be a favourable option for webmasters who are chasing for a high-performance and helpful web host, not to mention the higher-than-average price. In this case, we recommend you to consider the following alternatives.