Launched by Jacob in 2002, One.com is a web host providing services for both individuals and business users, and it claims to have had millions of customers in more than 100 countries so far. What further highlights this host is that it offers multi-lingual support, which is a rarity in the web hosting industry.
So, is this host a good choice for building and hosting websites? To answer this question more convincingly, we made this One.com review based on our own real hosting experience with it, mainly from the aspects of its pricing, feature, performance and support.
The following displays the overall ratings of One.com.
Since you’ve already had a general impression on its service, now follow us to have a deep exploration and make your option afterwards.
Merits of One.com
Various plans & sufficient hosting features
This host released 4 shared hosting packages named Starter, Professional, Professional Plus and Business. Check the following table for detailed information of each plan.
|Disk Storage||15 GB||100 GB||200 GB||500 GB|
|RAM||512 MB||1 GB||2 GB||4 GB|
Besides, each hosting package comes with many other features and tools. Here we listed some of the core items in the list below.
- Unlimited bandwidth & email accounts.
- 1 free domain name.
- Daily website backups.
- Cloud drive storage service.
- PHP, MySQL, SSL, FTP, Bix, Webmail, photo gallery, IMAP & POP3, and more.
- WYSIWYG Web Editor & 1-click WordPress installation.
- Virus and spam filter.
- DNS management.
Eco-friendly hosting – powered by wind turbines
All servers One.com uses are placed at data centers that run on clean energy purchased with RECS (Renewable Energy Certificate System), which ensures that the power used is entirely from wind turbines. As wind turbines produce 100% renewable energy based on a natural resource, it is a nice way to contribute to a better environment.
Multi-lingual support options
One.com provides customers with 24×7 support via email and live chat. Most importantly, this host has a team dealing with support requests in multiple languages, including English, French, German, Dutch, Spanish, Italian, Portuguese and more, which is very user-friendly and appeals to those who are seeking for technical help in their own native language.
Drawbacks of One.com
Uptime is really an essential factor for hosting. However, One.com does not have uptime guarantee or any statistics on its website like many other web hosting companies.
In fact, this host has data centers located in Interxion and each data center is interconnected with redundant fiber. Their server room is comprised of HP servers with redundant power, and facilities are monitored 24×7 all year round.
For all this, the occasional downtime makes the hosting rather annoying. According to our test based on real monitoring for more than three months, we find the server response time is satisfactory. Yet, the uptime is really disappointing, averagely keeping only 97.9%.
However, many leading web hosting providers like InMotion Hosting, does much better in terms of performance, always reaching 99.99% uptime.
Short money back guarantee period
To make the web hosting service user-oriented, most web hosting companies provide a certain period of money back guarantee ranging from 30 to 90 days. Hence, customers can feel free to experience and test whether the services are worth trying, if not, they can cancel their accounts timely and get refunded.
However, One.com offers only 15-day money back guarantee. Besides, if you have multiple purchases, refund is only allowed for the first cancelled order. Therefore, you’d better think twice before deciding to purchase any services from this company.
No phone support
Another thing customers may find it disappointing is that this web host does not appear to offer phone support. In this case, immediate assistance is not expected to be available in the very time, so things would be rather inconvenient once there is any urgent hosting issue.
Custom control panel
Compared with many web hosts that use easy to use cPanel making it possible for website owners to have full control of their sites, One.com adopts an entirely custom control panel which offers less control of your site and appears to be locked down to some degree, which makes managing a website a little bit troublesome.
On the Bottom – Not a Good Choice for Building and Hosting Websites
According to this One.com review, you can know that this company offers eco-friendly web hosting services with rich features and multi-lingual support. However, it has more drawbacks than merits, like poor performance, short money back guarantee period, no phone support and not so user-friendly control panel.
Therefore, we can safely draw the conclusion that this company is not a good choice for web hosting. For anyone looking for a professional hosting provider with better web hosting services, we recommended the following 3 companies that do a good job on almost every aspect of web hosting.