We have made an in-depth investigation on the web hosting service from LiquidWeb by taking many factors into consideration including price, feature, performance and technical support. To ensure objectivity, we carry out this review on the basis of our real-time monitoring, combined with thousands of comments from its verified customers.
To begin with, we have come out overall ratings of the service offered by LiquidWeb that currently serves more than 20,000 clients in over 120 countries. Please note that these ratings are worked out after we have personally experienced the service for more than 3 months.
Evidently, we can be easily reach a conclusion that the service has not won remarkable ratings from customers. In the following, we are to identify the causes by making a comprehensive exploration.
Can I Get a Cost-effective Price?
For shared web hosting solutions, this company designs Expert Web Hosting that includes 4 upgradeable Linux-based packages that are called as Standard, Webmaster, Professional and Semi-Dedicated. Respectively, their price is starting at $14.95/mo, $19.95/mo, $24.95/mo and $40/mo.
To be honest, its price level is relatively high. Even the most basic plan – Standard plan charges for $14.95/mo, which is multiple times price of shared hosting offered by other companies such as InMotion Hosting and BlueHost. Though LiquidWeb claims that all plans are Expert Shared Hosting, for most webmaster it is clearly not cost-effective.
What’s more, the company does not provide money back guarantee without which people cannot enjoy a worry-free purchase. Besides, no free marketing credits are available. As for the channels of payments, the service supports payments via both credit cards and PayPal.
Can I Enjoy Rich Features?
Each Expert Hosting account comes with an unlimited amount of email accounts, mailing lists, and MySQL databases, together with advanced technologies including full CGI access, SSH Shell Access and virtual FTP accounts. For scripting languages, all packages support Perl, PHP 5, Python and C++. Since these 4 packages have differences in some resources, we have worked out a clear and detailed table as the following for reference.
|Disk Space||5 GB||20 GB||40 GB||40 GB|
|Bandwidth||120 GB||200 GB||320 GB||320 GB|
|Free Domain Names||2||3||5||N/A|
|Ruby on Rails|
Furthermore, LiquidWeb utilizes cPanel as its control panel featuring a easy-to-understand graphic interface which enables webmasters to execute many basic and administrative tasks which universally would be complicated without the powerful assistance of cPanel. Besides, with this cPanel, webmasters are capable of simplifying the time-consuming management ranging from emails to FTP accounts, various site enhancing CGI programs, and fully featured shopping carts, etc..
Can I Run Websites with Excellent Performance?
This company owns and operates three private data centers which are situated in Michigan and equipped with Tier-1 premium bandwidth, on-site security, advanced power systems and cooling system.
With the purpose of getting objective statistics of its performance, we have personally hosted 2 websites on a server for more than 3 months and conducted a real-time monitoring. In accordance with the statistics we have recorded, LiquidWeb delivers 99.9% uptime on average.
- Uptime: delivers 99.94% on average in the past 3 months;
- Server Response Time: takes 780ms averagely during the past 90 days.
Moreover, server response time is another significant criterion that should be paid with great attention. Therefore, we have launched a real-time monitoring by using Pingdom with a 5 minutes interval. Consequently, we found that it consumes 780ms in server response time that is a little bit slow when compared to the average level in the field.
Can I Seek Responsive Technical Support?
This company possesses a highly proficient and practiced support team consisting of more than 300 Heroic Support technicians. Being available 24/7 via diverse channels including phone, email and live chat, the powerful assistance focuses on the setup, migrations, development, monitoring, security, network and system restore, and so forth.
Note that though LiquidWeb claims that it has numerous clients from over 120 countries, its telephone support is only available in US. So for these who are not “US-based”, this would be a barrier.
In addition, the LiquidWeb knowledgebase covers a great number of support topics where webmasters are able to seek answers to most common questions with only a click of a mouse. Also, there is an extensive collection of tutorials that show people how to configure the control panel and answer frequently asked questions and so on.
Conclusion – Not Recommended
After the comprehensive exploration above, we eventually arrive at the conclusion that the services come from LiquidWeb are not recommended on account of its expensive price, limited features and slow server response time. If you are in search of a trustworthy provider, the companies in the following table may help because of their budget-friendly prices, rich features, remarkable performance and prompt technical support.