Though begun in 1996, Gate.com started to provide web hosting service in 2006. In the middle of next year, the web host was purchased by another large Internet company – Hostway. Since then, the two companies share the same data centers that are distributed throughout North America. That’s why there is no clear clue about the infrastructures and networks of Gate.com on the front page.
According to online voices, Gate.com has been on a downward trend in functionality and service after the acquisition. Also, its shared hosting services are said to be oversold, which directly devastates the website integrity and user experience. In this Gate.com review, we’ve highlighted both the advantages and disadvantages of the web host.
Gate.com > Overview
Taken as a whole, Gate.com does look like a good option for small businesses or hobbyists. However, their hosting services couldn’t provide enough value to exceed the limitations of the plans and support.
- Fair price.
- Satisfying loading Speed.
- Supported by Hostway Crop and many business partners like Google, Dell, Intel, etc.
- Disaster-free data centers that are home to big name websites, such as Wikimedia and Disney.
- Limited features in the plans.
- Unresponsive and unhelpful customer service.
- Frequently-occurred downtime on shared hosting.
- Tricky policy for account cancellation and domain transfer.
Gate.com > Hosting Packages
The company furnishes website owners with shared and VPS hosting products. The prices of the plans are at similar levels to many other companies providing similar services. For visitors who only want the intro-level shared or VPS hosting plan, they should pay for $4.95/mo and $14.98/mo respectively on a quarterly basis.
In the following, let’s take a closer look at each plan and the top-concerned features as well.
There are total three upgradable plans:
- Basic – that is the most cost-effective plan that features 20 GB storage, unlimited data transfer, 25 email accounts, SSL certificate, email virus and spam protection.
- Business – that is allocated with unlimited storage, unlimited data transfer, unlimited email accounts, 10 MySQL/MS SQL databases, 24×7-based phone and email support.
- Professional – that is the elite plan and offers extra features for online marketing and site-building. For instance, there are Facebook manager, advanced web analytics, search engine submissions and SEO keyword assistant and so on.
There are four optional packages available for both Linux and Windows hosting platforms:
|Plans||Disk Storage||Monthly Bandwidth||RAM||Operating System||IP Addresses|
|Linux Basic||40 GB||1000 GB||1 GB||CentOS 6||2|
|Linux Developer||70 GB||2000 GB||2 GB||CentOS 6||2|
|Linux Pro||100 GB||2000 GB||3 GB||CentOS 6||3|
|Windows Basic||40 GB||1500 GB||2 GB||Windows 2008||2|
|Windows Developer||70 GB||2000 GB||3 GB||Windows 2008||2|
|Windows Pro||100 GB||2000 GB||4 GB||Windows 2008||3|
Unlike most companies out there, Gete.com doesn’t release the control panel and scripting language information on public. Another point of confusion is that Cron Jobs are not allowed. Though it’s possible to get one from the server administrator, but clients will have to let the operators review website scripts to ensure there is nothing burdensome to server resources. It usually takes ages to complete this review process.
Gate.com > Policy for Account Cancellation and Domain Transfer
According to the TOS policy (from Hostway), any Gate.com clients will be charged for the next full billing cycle unless the billing team receives the cancellation requests at least 30 days prior to the end of current term. It’s legal, but unethical.
What’s worse, some regular users from Gate.com say that the domains will be held by this company if they want to transfer to somewhere else. That means, there will be no authorization code or EPP (Extensible Provisioning Protocol) code for domain transfer. By the way, it doesn’t support international domains.
Gate.com > Loading Speed
Speed is also one of the primary focuses for Gate.com. In the next snapshot, we can tell that its page requests and loading time average 61 and 1.76s separately. This result is indeed up to the mark.
Gate.com > Network Uptime
The 99.9% uptime guarantee is not meant for Gate.com customers. As mentioned earlier, the company operates the top-of-the-line data centers, but it still has been blamed for hosting hundreds even thousands of websites on a server. In this case, some larger websites will tap the server resources and thus take away the reliability and stability from other websites hosted on the same server.
On social media and other websites, there have been many Gate.com customers complaining that their websites have undergone continuous outages without any indication. This tells us where this company’s priorities are.
Gate.com > Customer Service
As is advertised, the hosting provider claims to offer the best support in the industry via email, telephone and even snail mail. However, on its “Contact US” page, we can still notice an orange “Support Chat” button right after each support tunnel. That’s not self-contradictory as there are no any chat representatives at all. This is really ridiculous!
To top it off, their support attendants always ask to contact the toll-free phone numbers, which are not possible to call from other countries than USA. Also, this company keeps eastern hours, and none of the admins work on weekends. Most webmasters will have to plan on being hold for at least one hour when calling. Even the promised 24-hour response to email turns into 7 to 8 days, along with inaccurate and incomplete replies.
Summary – Not Recommended
To sum up, Gate.com is by no means a recommendable option for webmasters searching for a full-featured, reliable and helpful hosting provider. Followed by the mentioned standards, we’ve picked out the best companies, including InMotion, BlueHost and HostMonster.