Is CoolHandle a good or bad web hosting provider? In order to help readers find the correct answer to this question, our editors have in-depth reviewed this company on account of the overall rating, price, feature, performance and technical support, and bring out a thorough understanding of its web hosting services.
Up to now, we have been with this company for about 1 year, and have hosted 2 of our small WordPress sites on its shared platform for more than 6 months. To get exact statistics, we have been monitoring the sites closely with a 5-minute interval since 4 months ago. Therefore, this review is ensured to be unbiased.
Established in 2001 by a group of IT professionals, CoolHandle aims to make new standards of the industry. With over 10 years’ hosting experience, it has won a good reputation in this field. The company offers a chain of hosting service which including reseller hosting and web hosting services to people all over the world.
Plans & Price
Among hundreds of hosting companies we have reviewed, CoolHandle charges a quite high price, pricing its cheapest plan at $29.95/mo. To be frank, this is not affordable for many personal and small business websites. Even for big companies, $29.95/mo for shared hosting service is not an advisable choice at all. Besides, the company refuses to offers default discount on its home page.
As we all know, the main advantage of choosing shared hosting is its low cost and sufficient resources. Soaring price can only drives people to turn to other hosts. After all, some hosts like BlueHost, offer quite professional hosting plans at affordable prices.
|Money Back||30 Days||30 Days||30 Days|
As for money back guarantee, it promises money back within 30 days, which means anyone booking its service can ask for refund within that period. However, this policy is only valid for the first payment of service. In terms of any other products or services, such as domain registration and setup fees, are non-refundable.
When it comes to payment methods, the company accepts both credit card and PayPal. Webmasters can choose from the two in their convenience.
In terms of features, the company offers unlimited disk space & bandwidth but different parked domains, sub domains, FTP accounts, MySQL databases and mailboxes for different plans. For specific differences between 3 plans of CoolHandle, the Starter plan only allows 1 free domain name, 5 domains, 5 parked domains, etc, which is just suitable for personal websites.
The Business plan comes with 100 domains allowed and 100 parked domains. For Pro plan, it has unlimited storage & bandwidth, unlimited domains allowed, and unlimited parked domains. Considering the expensive price, it is really not a cost-effective choice.
|Databases & MySQL||5||100||Unlimited|
|Free Domain Name||1||1||1|
CoolHandle operates a data center in Los Angeles, California. This data center, as the company claims, is located in the building where the nation’s 12 largest Internet providers exist and it keeps links under 50% utilization. Also, it offers excellent connectivity, HVAC, power and fire systems, as well as monitoring system.
As usual, we only trust the real data and user experience. Our monitoring team makes a sampling survey among hundreds users of CoolHandle through the Internet. The results show that it is average in performance in uptime and its performance in speed is just acceptable.
Many customers complain that they encounter several downtime within one year and it takes a long time to fix it. What’s worse, the speed is quite slow especially during peak periods. Sometimes, it takes minutes to load a page with few pictures.
The company takes technical support area very serious. Thus, it offers 24/7 toll-free phone support and email ticket for customers to contact with the experts immediately. What’s more, its support staffs are all well-trained and gave been in this industry at least 5 years that are able to resolve any professional issues effectively.
However, it doesn’t have live chat services, which is inconvenienced for some non-English spoken customers. If there are some emergency accidents happen, they cannot get help in the first time.
Considering about the expensive price, limited features, and technical support, we don’t recommend CoolHandle. If you are looking for a better choice than this company, we sincerely advise you to choose some other perfect hosting firms.
All of them are highly recommended by a large number of people, coming with all the basic features, guaranteed hosting resources, affordable price, advanced technologies and responsive customer support. Besides, they have been engaged in web hosting industry for over 10 years.